The Future Isn’t Fully Automated (Yet): AI in Cruise at Seatrade Cruise Global 2025
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May 2, 2025
Experience Communication System
Enjoy faster, easier guest communication and event management in one tool. OnDeck’s Experience Communication System (ECS) is an optional extension to OnDeck Notifications.
01.
Targeted Guest Messaging in Real Time
Send instant, personalized updates to individuals or groups. ECS connects to your PMS for dynamic communication that replaces disruptive announcements.
02.
Crew-Controlled, No-Code Messaging
Crew can create events, build groups, and send updates without IT support. ECS automates reminders and enables ad hoc alerts from any shipboard terminal.
03.
Smart Event-Based Notifications
Trigger updates automatically based on guest status, location, or schedule changes. ECS handles the rules so your team stays focused on service.
04.
Boost Onboard Sales
Promote last-minute availability in spa, dining, or excursions directly to targeted guests. Drive onboard revenue with segmented upsell campaigns.
Latest news and blog posts
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Level up your guest experience.
For more than 15 years, we've empowered cruise lines to enhance their services and innovate onboard experiences.
